Tech Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every single help request you submit to us will be attended to within maximum one hour. If for any reason whatsoever your ticket or email calls for further assistance from an administrator, we’ll forward it and leave a comment to notify you that your case is being examined. If you take advantage of our Managed Servers package, all of the server administration services included there will be completed at a time of your liking.
A First–Rate Help Desk Support Service
- We will be online for you 24–7 to reply to any inquiries that you may have regarding our Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. In case you also require support handling server admin tasks, you can order our Managed Servers package, which includes backup disk space, Operating System updates every week, server monitoring and restarting services, as well as troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
We have equipped the Control Panel with an in–depth knowledge base, which offers extensive explanations of its features and functions. Plus, we have shot detailed video tutorials that will further demonstrate to you how to carry out a given operation or resolve a typically encountered issue. The how–to articles and the video tutorials are readily reachable from each section of the Control Panel via the Videos and Help buttons situated in the upper right corner.