If you've ever had a shared website hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from personal experience that for certain things it is better to consult with a live person over the phone instead of exchange tickets or e-mail messages. If you'd like to know more about a particular service before you decide to purchase it or when something small needs to be made, for instance, it'll be far easier and faster to get it done in real time. If you're given the option to get in touch with representatives by phone, it's very likely that you are using the services of an actual web hosting supplier, not just a reseller. The level of support that you'll get over the telephone may differ between different companies - from standard matters to dedicated technical support. Generally most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated tech matters are handled through email and tickets.
Phone Support in Shared Website Hosting
As we have live phone support 14 hours a day, you have the option to call us and consult with one of our customer support representatives to get more information about the shared website hosting plans that we supply and make sure that our servers meet the system requirements for your sites prior to you buying anything. For your benefit, we now have telephone numbers on three different continents and you'll be able to call the one closer to you - in the U.S.A., the UK or Australia. In case you are already a customer, you'll be able to call us about general and billing matters, or even about some tech ones. If the situation is strictly technical or it requires longer time to analyze, you will have to employ our ticketing system, that will allow both you and our tech support team to monitor the information given by both sides.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we offer feature real-time phone support for fourteen hours daily. In case you're not sure which package is appropriate for your websites, you want to learn more about the package's specs or you need any other type of information about our solutions, you will be able to call any of the local phone numbers that we have in the United States, the UK and Australia and our customer support representatives will assist you. In case you currently own an account, you will be able to contact us about general and sales matters, although we are usually able to help with a multitude of technical issues as well. For entirely technical troubles you'll have to employ our in-built ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option if your trouble requires more time to be dealt with or it has to be escalated to our sysadmins.