If you have a site, a problem might always appear and it doesn’t automatically have to be associated with the web hosting service itself. For instance, something can go wrong when you update a web app or some critical content could be edited or erased incidentally. Whatever the nature of the problem may be, you’ll need to get in touch with the client support team and request them to recover a backup or to assist you in solving the problem that you’re struggling with. How fast they’ll do this will predetermine the interval of time that your sites will be offline. For some sites like social networks or web stores, an elongated downtime too often means lost customers and money. That is why, it’s of prime importance that you use the services of a hosting company that offers not only a good help desk service, but also a timely one.
One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting plans come with a one-hour response guarantee, which goes to say that irrespective of what query or complication you may have, we’ll always be there to help you out. Actually, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both technical and sales matters. Our customer support staff representatives will be at your service 24/7, even on weekends and holidays, which goes to say that you will get swift assistance at any time. We understand just how precious time can be, so by the time we respond to your email or trouble ticket, we will have looked into the issue and, if we haven’t discovered a solution, we’ll give you more info on what you need to do on your end, when the case requires this. With our support services, you can rest assured that there will be somebody to assist you momentarily, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a ticket via your web hosting Control Panel or send an email relating to your semi-dedicated server, you will have a response within maximum sixty minutes. You can touch base with us whenever you want in regard to billing, technical or general matters and considering that we will be at your service 24/7, you’ll always receive assistance right on the spot. Based on the specific issue or question, we will supply you with more information, fix the obstacle if it’s been caused by something that is within our reach or inform you what actions to take in case you need to edit a certain setting for an Internet application that we don’t have access to. You can forget about waiting around for an entire day for each single answer. The fact is, in the majority of cases we reply to tickets and emails within 20-25 minutes max.