A live chat is one of the methods of communication offered by some web hosting providers as a part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or technical support. This way of communication is faster compared to a support ticket and it makes it less likely to misspell or misunderstand something in comparison to a phone call with a representative. Furthermore, when the problem that you have needs some time to be investigated and resolved, you'll be able to do something different meanwhile instead of just waiting, like you'd have to do if you call. Also, you can employ a live chat support service totally free as long as you have world wide web accessibility even when your website hosting provider is located in another country and they don't have a local phone number you can call.
Live Chat Support in Shared Website Hosting
Together with the phone and ticket support, our company provides live chat support too. You can contact us every single day, which includes weekends and holidays, and we can give you more info about the shared website hosting plans that we provide if you are not among our customers yet, or about general and billing questions when you already have a user profile. Though for entirely technical matters you need to open a ticket to our tech assistance team, since such matters will need more time to be resolved, you can still get in touch with us on our live chat for some tech information. For example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot various problems, saving you plenty of time. Even if our phone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we provide with all of our Linux semi-dedicated servers, you can find the replies for any questions you may have or have a lot of problems dealt with in no time. The chat service is available every single day, thus you are able to contact an agent even on weekends and holidays. In the event that you're not sure which plan is better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can come on the live chat before you purchase anything. If you are an active customer, you're able to get more info about billing issues, account settings as well as a variety of common technical troubles you may experience, let's say if you are unable to set up an email account in a client on your computer system. Our live chat can save you a considerable amount of time no matter where you are or when you contact us.