Integrated Ticketing System
Discover more about the Integrated Ticketing Systems and their pros and cons. Discover what makes them different from other support channels.
There are several ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a ticketing system. This is the least complicated channel of correspondence for a variety of reasons. In the event that no client support staff representative is available at the moment and they are all busy, a phone call may not be replied to, but a ticket will always hit home. Additionally, you can copy/paste extensive bits of info without worrying about printing errors, and if a certain issue needs more time to be resolved or a number of replies have to be exchanged, all the info will be in one and the same place, so either party can always see the comments added by the other one. The drawback of using tickets to get in touch with your hosting provider is that they are usually separate from the hosting platform, so if you have to provide information or to adhere to guidelines, you will have to use no less than 2 different interfaces and this number can rise in case you want to manage a handful of domain names. Also, a lot of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting
from us, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you are browsing through your files or fine-tuning various settings. The ticketing system is being monitored 24/7/365 by our client support team representatives and the response time is maximum 60 minutes, but it rarely takes more than 20 minutes to receive support. In contrast with some hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info concerning any billing or technical issue. Also, you can see a number of educative articles, which will help you solve the most commonly encountered difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more efficient to manage everything from a single location, which is the reason why we’ve implemented a support ticket system into the in-house created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server
plan. This will allow you to manage the communication with our help desk support team together with your web files, which goes to say that you won’t need to remember one more sign-in name for a different admin dashboard. You’ll be able to open a new ticket or to check the status of an old one with less than several clicks whilst you are browsing the content hosted in your semi-dedicated account. Also, you can go through older tickets using a clever search option or check applicable help articles with solutions to common issues. The inbuilt ticketing system is closely monitored 24-7 with the maximum response time being just sixty minutes, so there will always be someone to help you.