Being able to get in touch with your shared website hosting company any time you have any questions or experience any issues is important and how fast they'll reply and take action is often essential, particularly if your website is business-oriented, as longer downtime often means losing prospective customers. The support options are also an easy way to identify actual providers from resellers. The second generally reply only to e-mail messages or support tickets and you may need to wait for a whole day or more to get a response. When your issue needs several replies, you'll end up losing several days in order to get a basic problem resolved. When you use the services of a legitimate and trustworthy hosting provider, you should be able to contact the support team at any moment and receive a timely response whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Website Hosting
All of our shared website hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our solutions before you make an order or you're an existing customer and you have any question or a issue, you can contact us anytime, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical issues or any issues which need additional time to investigate and handle. Unlike various other web hosting suppliers, our trouble tickets have a guaranteed max response time of only one hour, so whatever the trouble is, it'll be resolved in a timely manner and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you can take advantage of our 24/7 technical support services even on public holidays. All your websites will be available at all times and so will we. With plenty of connection options, you can choose the most convenient way to get in touch with us and learn more about our solutions if you do not have an account yet, or ask for assistance in case you're already our customer. You can phone us, have a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with a one-hour answer time warranty, even though it hardly ever takes more than 20 min to receive assistance whatever the complexity of the issue. With our customer and technical support services, we are available for you anytime you need us, not several days later.
24/7 Customer Support in VPS Servers
If you buy a VPS server through us, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have a couple of local phone numbers in the United States, the United Kingdom and Australia along with a live chat service. When you're an existing customer and you require help with a technical issue which requires additional time to analyze or resolve, you're able to open a support ticket from your billing account or you will be able to send an email message and we'll take care of the issue and send you a response within the hour. The response time is guaranteed 24/7, which includes holidays and weekends, however for the vast majority of problems it takes less than 30 minutes to receive assistance. The support service covers your VPS and all of the pre-installed software it includes, so in case you need help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer feature 24/7 support via several means of communication and with a 1-hour maximum response time guarantee. If you want to find out more about the packages or you have various general or billing questions, you are able to call one of the local numbers we have internationally or you may use our live chat support and speak to a live representative. For strictly tech problems which require assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email message, because all these channels are more appropriate to track a specific problem. The reply time for them rarely exceeds half an hour, so that you can forget about waiting for a whole day so as to receive assistance. Our support service is available for all server-related issues, as well as the pre-installed software. When you want help with third-party applications, you may consider ordering the Managed Services upgrade that we provide with all of the plans.